THE BUSINESS OUTSOURCING MARKET IN KAZAKHSTAN IS EXPECTED TO GROW RAPIDLY DURING THE NEXT FEW YEARS

The outsourcing market of accounting functions in Kazakhstan has enormous growth potential. According to the different estimates, nowadays only approximately 10% of companies in the country use outsourcing opportunities during business activity. In comparison, in the United States of America, this figure is more than 80%. Taking into account the forecasts of growth for Kazakhstan’s economy in the next few years and the presence of new foreign companies, we should expect an active growth of this market. This will inevitably lead to an improvement in the average quality of outsourcing services. That growth will also be stimulated by recent trend of towards the introduction of information technologies into the economy. Businesses are implementing artificial intelligence technologies, business processes are automatized, and new IT systems are developed. Outsourcing service providers also use similar developments in their activities. Unicon Outsourcing, for example, uses in a work model based on SaaS solution using a software product. This allows the provider’s clients and employees to keep automatic process records and communicate with each other within the same system. Moreover, the provider also can automatize personnel document management using artificial intelligence, provide financial warranties for its services, and use its own IT developments. In the circumstances of increased competition in the market, companies working in Kazakhstan are striving to improve their efficiency and quality of work. The outsourcing of some functions results in minimizing of reputation, commercial, tax, labor and financial risks. In addition, outsourcing will allow businesses to ensure and keep pace necessary changes in a timely manner in the context of constantly changing legislative and regulatory enforcement. Unicon Outsourcing provides a full range of accounting, HR and IT outsourcing services in accordance with all international standards. The company was founded in 1989. Actually, about 70% of its clients are foreign companies doing business in the CIS countries. The main services they provide include outsourcing of main business processes (accounting, personnel, payroll), IT outsourcing, labor protection, methodological support, business relocation support, as well as integration and automation based on 1C. In Kazakhstan’s market, Unicon Outsourcing offers international and local companies its unique expertise: 20 years of experience with more than 700 implemented projects, experience in cooperation WORLD MONITOR 25 with foreign customers as well as services to ensure effective business processes. Together with Unicon Outsourcing, new foreign companies are appearing in Kazakhstan’s market. In 2023, Deputy Minister of Foreign Affairs of Kazakhstan said that in the near future about 400 foreign companies intend to open their offices in the country. “The Central Asian market has been developing dynamically in recent years. The economic reforms carried out in the Republic in recent decades contribute to the development of local business and increase its competitiveness  and productivity. Unicon Outsourcing has vast experience and has established business processes that allow us to provide high[1]quality outsourcing services that meet international standards. This year we took an important step and joined the European Business Association of Kazakhstan (EUROBAK), as we strive to deepen cooperation with different companies in Kazakhstan and actively participate in the development of the business community,” says Sergey Tiunov, Managing Partner of Unicon Outsourcing.