KPMG conducted a global customer experience study across 29 countries and 124 service providers to identify better practices and trends for the mobile consumer market of the telecommunications sector. With more than 770 store visits, 800 contact center calls, 1,190 SIMs purchased and more than 730 top-ups, this report compares customer experiences and provides a comprehensive global view across a broad range of providers and channels.
Most of the improvement in customer experience has come in the area of digital channels particularly via mobile app and online touch points. Legacy channels of the retail store and call center have generally shown minimal improvement. In some areas, performance has even declined as operators- have generally sought to shift volume away from these traditional and higher cost to serve channels.read more...
In the second half of November, KPMG in Kazakhstan and Central Asia held a number of client events.
KPMG conferences in Shymkent, Aktobe, Atyrau and Aktau discussed new approaches in the updated Kazakh Tax Code draft, including tax administration, taxation of subsurface users, financial, real estate, and agribusiness companies, and changes related to investment projects and taxation in special economic zones. The events were held by Tax & Legal professionals: Director Tatyana Rogachyova, Senior Manager Tatiana Gorbacheva, and Manager Assem Shayakhmetova.read more...
Emirates and flydubai today unveiled an extensive partnership which will see the two Dubai-based airlines join forces to offer customers unmatched travel options. Both airlines will continue to be managed independently, but will leverage each other’s network to scale up their operations and accelerate growth.
Following the commencement of their partnership, Emirates and flydubai today announced that Emirates will expand its network to 29 flydubai destinations across three continents.
Building on the success of the initial phase of their partnership, Emirates and flydubai today announced 16 additional destinations to which Emirates’ passengers will be able travel on a single ticket. The new, expanded network now includes sought-after destinations such as Zanzibar, Kathmandu and Kilimanjaro.
Travellers can book on Emirates.com, through Emirates’ Contact Centres, or via travel agents for travel commencing from 8 November 2017.