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KPMG: Still searching for a better customer experience

KPMG conducted a global customer experience study across 29 countries and 124 service providers to identify better practices and trends for the mobile consumer market of the telecommunications sector. With more than 770 store visits, 800 contact center calls, 1,190 SIMs purchased and more than 730 top-ups, this report compares customer experiences and provides a comprehensive global view across a broad range of providers and channels.

Most of the improvement in customer experience has come in the area of digital channels particularly via mobile app and online touch points. Legacy channels of the retail store and call center have generally shown minimal improvement.  In some areas, performance has even declined as operators- have generally sought to shift volume away from these traditional and higher cost to serve channels.

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Business events at KPMG in Kazakhstan and Central Asia in November

In the second half of November, KPMG in Kazakhstan and Central Asia held a number of client events.  

KPMG conferences in Shymkent, Aktobe, Atyrau and Aktau discussed new approaches in the updated Kazakh Tax Code draft, including tax administration, taxation of subsurface users, financial, real estate, and agribusiness companies, and changes related to investment projects and taxation in special economic zones. The events were held by Tax & Legal professionals: Director Tatyana Rogachyova, Senior Manager Tatiana Gorbacheva, and Manager Assem Shayakhmetova.

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Emirates and flydubai join forces, announce extensive partnership agreement

  • Partnership includes an expansive codeshare agreement, schedule alignment and network optimisation
  • Passenger benefits to include access to over 200 unique destinations, seamless travel experience and frequent flyer programmes alignment
  • Both airlines to continue being managed independently 

Emirates and flydubai today unveiled an extensive partnership which will see the two Dubai-based airlines join forces to offer customers unmatched travel options. Both airlines will continue to be managed independently, but will leverage each other’s network to scale up their operations and accelerate growth.

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Together. Explore the world.

Emirates and flydubai partnership announces first codeshare routes

  • With the start of the partnership, Emirates will codeshare on 29 routes operated by flydubai
  • Passengers can book from 03 October with travel commencing on 29 October
  • Reach more destinations easily, frequently and quickly

Following the commencement of their partnership, Emirates and flydubai today announced that Emirates will expand its network to 29 flydubai destinations across three continents.

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Emirates and flydubai Further Expand Partnership, Announce New Codeshare Destinations

  • Nearly 14,000 sectors ticketed during the first week of operation
  • New exotic destinations included such as: Zanzibar, Kathmandu and Kilimanjaro
  • Combined network expected to reach 240 destinations by 2022

Building on the success of the initial phase of their partnership, Emirates and flydubai today announced 16 additional destinations to which Emirates’ passengers will be able travel on a single ticket. The new, expanded network now includes sought-after destinations such as Zanzibar, Kathmandu and Kilimanjaro.

Travellers can book on Emirates.com, through Emirates’ Contact Centres, or via travel agents for travel commencing from 8 November 2017.

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